What does bad faith claim mean in the legal space?

In the legal world, a bad faith claim arises when an insurance company acts dishonestly or unfairly toward its policyholder, failing to fulfill its contractual obligations. As described in the Munley Law Glossary, bad faith claims play a crucial role in insurance disputes, often involving situations where an insurer unjustly denies a claim, delays payment, or undervalues compensation owed to the policyholder. Understanding bad faith claims is essential for consumers who rely on insurance companies to act in good faith and uphold their end of the agreement.

Defining a Bad Faith Claim

At its core, a bad faith claim refers to a legal cause of action that allows policyholders to seek compensation from an insurance company that has wrongfully denied or mishandled a legitimate insurance claim. Insurance policies are contracts, and under these contracts, insurers are obligated to act in “good faith” and deal fairly with their policyholders. When they fail to do so, it is considered acting in bad faith.

Examples of bad faith behavior by an insurance company may include:

• Unjustly denying a valid claim: This happens when the insurer refuses to pay for a covered loss without a reasonable basis.
• Delaying the claim process: Some insurers may unnecessarily delay the investigation or payment of a claim, causing financial hardship for the policyholder.
• Offering an unfairly low settlement: The insurance company may try to settle a claim for significantly less than its actual value.
• Failure to properly investigate the claim: Insurers are required to thoroughly investigate a claim to determine its validity. If they ignore key facts or fail to conduct a reasonable investigation, it can be grounds for a bad faith claim.

Types of Bad Faith

There are two main types of bad faith claims in the insurance context: first-party bad faith and third-party bad faith.

1. First-Party Bad Faith:
   • First-party bad faith occurs when the insurer fails to handle a claim made directly by the policyholder. For example, if someone files a homeowner’s insurance claim after a fire damages their property, and the insurer wrongfully denies coverage, the policyholder may bring a first-party bad faith claim.
2. Third-Party Bad Faith:
   • Third-party bad faith typically involves liability insurance claims, where the insurer has a duty to defend and indemnify the policyholder in lawsuits brought by others. For example, if an insurer fails to settle a lawsuit within policy limits, leaving the policyholder exposed to excess liability, the policyholder may have grounds to bring a third-party bad faith claim.

Common Examples of Bad Faith Actions

Insurance companies engage in bad faith practices in various ways, including:

1. Refusal to communicate: If an insurance company consistently fails to respond to inquiries or delays communications, it may be acting in bad faith.
2. Failure to investigate: An insurance company is required to thoroughly and promptly investigate a claim. If it fails to do so, the policyholder could have a case for bad faith.
3. Unreasonable interpretation of policy language: Sometimes, insurers use overly narrow or unreasonable interpretations of policy terms to deny a claim. This is considered a bad faith practice.
4. Offering a lowball settlement: When an insurer knowingly offers much less than the policyholder is entitled to, it can be considered bad faith.
5. Ignoring or misrepresenting facts: Misrepresentation of the facts or ignoring key evidence is another common bad faith tactic used to deny or devalue claims.

Legal Consequences of Bad Faith

When a policyholder believes they have been wronged by their insurance company, they can file a bad faith claim. If successful, the insurance company may be liable for various damages, including:

• The original claim amount: The insurer may be required to pay the full amount of the claim that was originally denied or underpaid.
• Consequential damages: This could include financial losses that resulted from the insurer’s bad faith, such as costs incurred due to delays in receiving payment.
• Emotional distress: In some cases, if the bad faith action caused significant emotional suffering, the policyholder may be compensated for pain and suffering.
• Punitive damages: Courts may award punitive damages in egregious cases of bad faith to punish the insurer for particularly harmful or deceptive conduct and to deter similar actions in the future.
• Attorney’s fees: The policyholder may also recover attorney’s fees and legal costs associated with bringing the bad faith claim.

Proving a Bad Faith Claim

In order to prevail in a bad faith lawsuit, the policyholder must demonstrate that the insurance company acted unreasonably and without a legitimate basis in handling their claim. This typically requires showing that:

1. The claim was valid: The policyholder must prove that their insurance claim was legitimate and covered under their policy.
2. The insurer failed to honor its obligations: Evidence must be provided that the insurer did not act in good faith and failed to meet its contractual duties.

How to Protect Yourself Against Bad Faith

There are a few steps policyholders can take to reduce the chances of facing bad faith actions from their insurer:

1. Keep detailed records: Always document your communications with the insurance company, including emails, letters, and phone conversations. Having a paper trail can be crucial if a bad faith claim arises.
2. Know your policy: Make sure you understand the terms and conditions of your insurance policy. This knowledge can help you spot unreasonable denials or delays.
3. Act promptly: File your claim as soon as possible and respond promptly to any requests from the insurer.